At First Federal Savings Bank, we are here to serve you, our customers. We are always happy to hear from you. Please contact us with any comments or questions you may have. We are ready to serve you in person, over the phone, or by email.

Email

General correspondence may be directed to us at: online@firstfederalbanking.com

Loan questions should be sent to: loan1@firstfederalbanking.com

Deposit questions should be sent to: deposit1@firstfederalbanking.com

Outside Originators

We maintain an alphabetical list of our originators for your convenience. They are included in the FFSB Originators tab.

Customer Service

Phone number: 800-422-3372 or 574-223-2128.

Fax numbers: 574-223-8462 or 574-223-1766

To submit a written consumer complaint: complianceofficer@firstfederalbanking.com

Bank by Phone

Bank with us day or night by using this 24-hour service:  800-488-1414 or 574-224-1414.

Financial Counseling

To find a HUD-approved counselor near you, you may visit this website:

• http://www.consumerfinance.gov/find-a-housing-counselor/
• Please know that no lender, or party associated with or acting on behalf of the lender, may contact a counseling agency on a borrower's behalf. The borrower must contact a counseling agency directly and personally to initiate the counseling process and schedule an appointment. Note: Whenver a borrower calls to schedule an appointment, the counselor must mail, fax, or email HUD's required handouts to the borrowers.
  
  A lender may not contact a counselor or counseling agency to:
  Discuss a borrower's personal information, including the timing or scheduling of the counseling;
  Request information regarding the topics covered in a counseling session, or
  Check on the progress of the counseling session.
• Similarly, counselors and counseling agencies may not discuss any of these topics with a lender.